At Mercie Grace Care Limited we provide support to service users suffering from mental health problems, learning disabilities including Autism and Aspergers' Syndrome.
We provide care at the service users home or out in the community depending on the needs of the service users.
Support in the community might mean any of the following:- Attending dental, GP or any other appointments,- Going to the cinema or gym
- Shopping or banking
Support in your own home might mean any of the following;- Prompting to take medication or to attend to personal care- Planning for the day or week- Planning and cooking healthy meals- Budgeting and paying bills
We assign a coordinator to each customer, giving them direct support and a familiar contact. If you have any questions, you will be able to contact them directly using their direct contact information. All care packages are constantly monitored by our Quality and Assurance Team to make sure they are delivered with the highest quality - their assessors create your own bespoke support plan, which you control completely. In addition to monitoring your satisfaction with the services you receive, your assessor will visit regularly. We enable you to speak with someone who knows and understands your needs by providing you with a name of your team member. Compassion and empathy are qualities this person will possess.
We cover the following areas; Leicester, Leicestershire Rutland and surrounding areas
Our sister company provides accommodation for service users who require accommodation.
Please contact us either by phone or email if you require our top notch services
We offer a variety of ways for you to contact us if you are interested in any of our services.
1. If you would like to give us a call, your call will be answered by one of our friendly and trained operators at 078 094 86339/ 079 503 65009/ 011 631 93033.
2. You can email us at enquiries@merciegrace.org
3. You can complete the online enquiry form.
In order for us to manage your enquiry efficiently, it would be useful for you to provide us with the following details.
Tell us your age and briefly describe your needs.
When would be the best time to call and how many calls would you like per day.
Please let us know when you would like to begin receiving support.
Contact details and a preferred time of day for us to contact you.
We will liaise with our Operations Team to ensure we have available care workers to meet your needed times once we have collected the essential information from you, the customer, and the service that you are looking for.
Following that, your inquiry will be forwarded to the Quality and Assurance Assessment Team, who will contact you within 24 hours (Mon-Fri) to schedule a more in-depth discussion.
This could take anything between 30 minutes and an hour.
The assessor will want to chat with you, your next of kin, or a family member to get as much information as possible so that we can send out an initial support plan with the first caregiver to arrive.
We feel that this method gives critical facts and information from the beginning to ensure that a safe and suitable service is provided.
You may want to bring your next of kin or a family friend with you to the face-to-face appointment.
The assessor will always provide you with their name prior to the appointment and will not arrive too early; they will be wearing an ID badge that they will show you.
This appointment will last approximately one hour.
To determine whether you need equipment from our occupational therapy partners, our assessor will ask for more information and may ask you to walk, stand, or sit if it is relevant to your needs.
The assessor will do a risk assessment of the environments in which you receive care, which he or she will describe to you.
The assessor will want to know how your assistance has been with us thus far, and if there is anything we could do better or in addition to the services previously offered.
We're fully regulated by the Care Quality Commission.
The CQC monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety. They publish what they find, including performance ratings to help people choose care.
